I really don’t like using my blog for personal stuff, but on this occasion I feel I have no choice…
Driver complaint – for the attention of the manager
My partner and I have just used one of your taxis to return home from town. We got in a cab at the pedestrianised area at the bottom of East Street and travelled back to xxxxx. We arrived back at approximately 1715hrs.
On the short journey home, the driver (of foreign, possibly eastern-European descent, with a heavy accent) not only jumped a red light at the bottom of Eastern Road, nearly causing a collision with oncoming traffic, but persistently accelerated at unsafe speeds around narrow streets with pedestrians in close proximity. On one occasion this led to him nearly knocking one pedestrian down, and on the other occasions it meant he had to break as swiftly as he had accelerated.
The driver’s conduct during this very short journey was extremely worrying, not to mention nerve-wracking. Both myself and my disabled girlfriend were shaken by his unsafe driving.
Upon arriving home, I immediately called your office as the driver had your business cards on his dashboard. I was told very abruptly that because I had not noted the registration or car identification number that there was no way you could track which driver it was, as it had not been pre-booked. Aside from the fact that I find it very difficult to believe it would be that difficult to identify the driver, your phone operative’s tone was very aggressive and insensitive. On your website you state that Streamline taxis offer “Great service, great prices and great staff”. Our experience is at odds with the first and third of those suggestions.
The driver’s behaviour was not just a little unsafe, or limited to one incident, but was consistent throughout the entire journey. I dread to think what his driving would be like over a bigger distance and I fear for the safety of both pedestrians, passengers and other drivers while a taxi company continues to employ individuals who drive this way. The final insult is that your phone operative was abruptly and rudely unwilling to look into this matter.
I am not satisfied with the service we have received from Streamline and will not be using your company until this matter is addressed. I have also posted a copy of this letter online publicly at https://aguynamedguyuk.wordpress.com/2012/06/08/an-open-letter-to-the-manager-of-streamline-taxis-brighton/, where I will post updates on your response. I invite you to reply both privately and publicly, using the comment facility on the blog if you so wish. I have also mentioned this to my 200+ followers on Twitter and 300+ Facebook friends.
I look forward to receiving your response.